Help people explain what matters | Espionage Method Training
FREE ACADEMYPractical lesson 7 of 17 · The Espionage Method
Original training with Luis Garcia
Help people explain what matters
Use tactical empathy, mirroring and labels to help people explain their needs. Luis demonstrates each tool with examples from The Espionage Method.
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Luis Garcia · 3:41 · English captions
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Demonstrate that you understand the person’s concern.
Repeat a meaningful phrase to invite a fuller explanation.
Use a label as an observation they can confirm, refine or correct.
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Apply it: map your audienceKeep your work together.
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